Delivery

Delivery methods

• We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
• All our items are despatched by a network of carriers including Royal Mail, Yodel, Secure Mail (now known as DX Group), TNT, Fed Ex and DHL.
• Our current despatch rate is 97% next day delivery, overseas orders are dispatched same day as receipt, but are dependant on courier delivery time, typically 2- 5 days (dependant on region).
• We will do our best to despatch your order the same day, however for guaranteed same day despatch order before 3.00pm.
• All our items are despatched by a network of carriers including Royal Mail, Yodel, Secure Mail (now known as DX Group), TNT, Fed Ex and DHL.

How we calculate our postage costs

The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

Our postage costs start from the following:*

• First class post- start from £3.25
• Recorded delivery- start from £4.25
• Next day delivery- cheapest starts from £8.55
• Hazardous goods- starts from £9.35

*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.

Do you accept International Orders ?

Cooksondental welcomes orders from all over the world, and currently deals with customers in over 50 countries.

Our delivery methods to International countries include:

• Eire International (Irish International Registered Post)
• International Registered Post
• TNT International
• FedEx
• DHL

International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to dental@cooksongold.com. We will then be able to advise if this item can be sent to your country.

Can I order on-line and collect from our counters ?

You can now click & collect from our Birmingham Jewellery Quarter counter.

• As you checkout simply select COLLECT in the delivery method box.
• On the subsequent screens, you will be asked to select which counter you want to collect from and a pick up time.
• The collection time is 2 hours from ordering if you are collecting from Hatton Garden or 1 hour collect time from Birmingham.

How do I return items?

Please return products to: The Returns Department, Cookson Dental, 59 - 83 Vittoria Street, Birmingham, B1 3NZ

Include a covering letter stating your account / invoice number, the reason why you are returning i.e. un-required and what action you need i.e. credit and we can organise that for you.

If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment.

Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.

Returned goods will be credited if returned in their original condition, with the original invoice and/ or a covering letter

Goods accepted for return will be credited at the price on the date of invoice.

Goods returned for credit that were correctly supplied, may be subject to a handling charge.

Goods that are cut to your requirements i.e. sheet, wire, chain, etc, may be subject to a handling charge.

Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.

Part orders

Our on-line shop will highlight any out of stock items / part orders and provide you with three options. Simply choose one of these options as you checkout. The options are as follows:

1. I want my items quickly, please deliver all available stock items now, and send the remainder when available (at an additional postage cost.)*
2. Please group my items together and deliver all items on a nominate date (when all items are in stock)
3. Deliver all available stock, but forget about the balance/out of stock items.

* Please be aware that any items left on back order will be subject to an additional postage cost.

How do I return items?

• Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

Include a covering letter stating your account / invoice number, the reason why you are returning i.e. un-required and what action you need i.e. credit and we can organise that for you.

• Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
• Returned goods will be credited if returned in their original condition, and with the original (or copy) invoice and/ or a covering letter.
• Goods accepted for return will be credited at the price on the date of invoice.
• You may cancel your order by giving us notice of cancellation within 30 days of the date of ordering. Such notice may be given by mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
• Special order items including some cut bullion will not be accepted for return.

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.