How do I return items?

• Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

Include a covering letter stating your account / invoice number, the reason why you are returning i.e. un-required and what action you need i.e. credit and we can organise that for you.

• Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
• Returned goods will be credited if returned in their original condition, and with the original (or copy) invoice and/ or a covering letter.
• Goods accepted for return will be credited at the price on the date of invoice.
• You may cancel your order by giving us notice of cancellation within 30 days of the date of ordering. Such notice may be given by mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
• Special order items including some cut bullion will not be accepted for return.

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.